Viewing these files requires the use of Adobe Reader.  If you do not already have this free software then click on the link opposite to obtain a copy.

Balanced Scorecard Discussion Paper

Reducing Waiting Times For ENT Patients – 'The Control Tower' Project

Case Study – Understanding Needs And Using Information To Improve The Planning And Management Of Care

Case study – Mental Health Trust Becoming A Foundation Trust

NHS IA National Analytical Service – NAS Support Service – Information for Improvement

Local Support Service: Improving the use of information for improvement

Designing An Approach To Analysing and Managing User Requirements